PC Repair Database - Remote Virus Removal & Online Computer Repair

How To Use This Page

My apologies for how this page looks. It is an import of many years of my notes made in Microsoft OneNote and this is the best it can be done without retyping everything.
To search this page for a solution to a particular problem do this:

Control-F will let you search the page for a phrase. For example doing a Control-F and then typing “Recycle Bin Missing” and then hitting Enter will take you to any places in the document that have that text.

All File
Associations Broken - XP

Saturday,
September 04, 2010

11:51 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

To get a command prompt:

CTRL-ALT-DELETE for Task Manager.
Then click on File in the upper left.
Hold CTRL and click New Task (Run).

Enter REGEDIT.EXE in the black box that pops up, you don't need to go to the next line or anything.
Press Enter.
Now, you should have successfully opened up Regedit! (I was unable to through any normal means because it was an executable)

On the left, there should be a folder named HKEY_CLASSES_ROOT. Click on that.
Scroll down until you find the .exe folder.
Click on that, and look in the right panel. The first item on the list for me was the problem. This was the (Default) file, and under Data on the right, it said secfile. This is why no executables were working!
Now you right click on (Default), and press Modify.
Under Value Data, change it from whatever it is, (mine was secfile), to exefile.
Press Ok.

HOPEFULLY now your computer is back!! Run any antivirus programs now, or whatever you want to do. Hope this helps!

For more association fixed if needed see this website:

XP...
http://www.dougknox.com/xp/file_assoc.htm

To restore all xp file associations, you can use the ftp connect procedure and then download: xp_fileassoc.bat and run that.

NOTE: IF REG FILES DON'T RUN, THEN DO THE CONTROL-RUN TASK IN TASK MANAGER TO GET A COMMAND PROMPT AND THEN DO:

REGEDIT.EXE XP_EXE_FILE.REG and then it will run the reg file.

Vista…

Vista…
http://www.winhelponline.com/articles/105/1/File-association-fixes-for-Windows-Vista.html

Boot to Safe Mode
Inside Windows

Sunday,
September 05, 2010

12:27 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Here's How:

1. Click on Start and then Run.
2. In the text box in the Run window, type msconfig and click OK. This will open the System Configuration Utility program. Note: Do not make changes in the System Configuration Utility other than those outlined here to avoid causing serious system issues. This utility controls a number of startup activities other than those involved with Safe Mode.
3. Click on the BOOT.INI tab located at the top of the System Configuration Utility window.
4. Check the checkbox next to /SAFEBOOT and click OK.
5. You will then be prompted to either Restart, which will restart the PC immediately, or Exit Without Restart, which will close the window and allow you to restart the PC manually.
6. After the restart, the PC will automatically boot into Windows XP Safe Mode. Note: Windows XP will continue to boot into Safe Mode until the System Configuration Utility is configured to again boot normally.
7. When your work in Safe Mode is complete, click on Start and then Run. Type msconfig in the text box and click OK. This will again open the System Configuration Utility program.
8. Choose the Normal Startup radio button and click OK.
9. You will then be prompted to either Restart, which will restart the PC immediately, or Exit Without Restart, which will close the window and allow you to restart the PC manually.
10. After the restart, the PC will boot into Windows XP normally and will continue to do so.

Disable User Access
Control from Command Line

Monday,
September 06, 2010

10:56 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.


	$The Symptom OS Tech The Fix Disable User Access Control from Command Line C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f This re-enables it: C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 1 /f$
			C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f

EXE Programs Won't
Run - File Association - XP

Monday,
September 06, 2010

10:56 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Earlier this month I got the really bad av virus. No programs, and I mean NO PROGRAMS of mine would run. So all the solutions of using the internet would obviously not work. The easiest way to fix your executibles, which after hours of searching I found, is:

Download this:

For XP...
www.sosstandbyserver.com/download/xp_exe_fix.reg

if it displays instead of downloading, just copy it into notepad and save it as a reg file and then run it.

Then reboot the PC. All fixed.

For more association fixed if needed see this website:

http://www.dougknox.com/xp/file_assoc.htm

IE Not Working,
Firefox OK

Monday,
September 06, 2010

11:00 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Internet Explorer not working

In the menu Bar (if your menu bar is missing right click on the tool bar near the Home icon on iE7) click on internet tools, advanced option.....and at the bottom you will see RESET INTERNET EXPLORER .

Go ahead and hit that button and your misery (hopefully) will end.

iTunes Will Not Run

Monday,
September 06, 2010

11:03 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

iTune will not launch.

Download This...

www.sosstandbyserver.com/download/Revo.exe

Using that, remove (using Advanced mode) the following programs in this order...

iTunes Software
Quicktime
Apple Software Update
Apple Mobile Support
Bonjour
Apple Application Support
iPhone (if installed)

download...

www.sosstandbyserver.com/download/RegistryMechanic.exe

Run registry Mechanic, clean and defrag registry.

Reboot

Reinstall iTunes

Launch System
Restore from Command Line

Monday,
September 06, 2010

11:05 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Launch System Restore from Command Line Type the following command at a command prompt: C:\windows\system32\restore\rstrui.exe$

Internet Ping Ok,
but browsers don't work.

Monday,
September 06, 2010

11:06 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Internet Ping Ok, but browsers don't work.

Do This:

netsh winsock reset

Reboot

Just-In-Time
Debugger

Monday,
September 06, 2010

10:42 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Just-in-Time Debugger keeps popping up. You have to Disable the Keys. Method one: 1. Click on Start Menu and Type Run (for P Hit Run box) 2. Type in regedit and hit Enter 3. Expand the Keys to located the place 4. HKLM\Software\Microsoft\Windows NT\CurrentVersion\AeDebug 5. HKLM\Software\Microsoft\.NETFramework\DbgManagedDebugger 7. On a 64bit system the paths will be: HKLM\Software\Wow6432Node\Microsoft\... 8. You may need to reboot the system as well. Method two: Enable Dr.Watson using an alternative method: * Get a Command Window (Command Prompt) * Type drwtsn -i and * Hit enter Also you can...Properties on My Computer, Advanced, disable error reporting Open Microsoft Word. Go to tools|macro|microsoft script editor. in script editor, go to tools|options|debugging. click "JIT Settings". Clear the checkbox for "JIT DEbugging"$

Browsesr Inop, but
can ping Internet

Monday,
September 06, 2010

10:45 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

You can Ping the Internet OK but no browsers work.

Mark
Do This:

netsh winsock reset

Reboot

Recycle Bin Missing

Tuesday,
September 07, 2010

5:30 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Recycle Bin missing from desktop. To fix this issue in Windows Vista, follow these steps: 1. Click Start, and then click Control Panel. 2. Click Appearance and Personalization, click Personalization, and then click Change desktop icons. 3. Click to select the Recycle Bin check box, and then click OK. Next steps Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can try the procedure in the "Workaround" section. Back to the top To fix this issue in Windows XP, use one of the following methods: Method 1: Use the program that removed the Recycle Bin to restore the Recycle Bin Note If you used the TweakUI program to hide the Recycle Bin, follow these steps to restore the Recycle Bin to the desktop. If you did not use the TweakUI program, see Method 2 or Method 3. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows 1. Click Start, click Run, type regedit, and then click OK. 2. If you are using the standard Windows XP Start menu 1. Locate the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel 2. In the right pane, right-click the following registry DWORD value, and then click Modify: {645FF040-5081-101B-9F08-00AA002F954E} 3. In the Value data box, type 0, and then click OK. (The TweakUI utility sets this value to 1 to hide the Recycle Bin icon.) If you are using the classic Windows XP Start menu 1. Locate the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu 2. In the right pane, right-click the following registry DWORD value, and then click Modify: {645FF040-5081-101B-9F08-00AA002F954E} 3. In the Value data box, type 0, and then click OK. (The TweakUI utility sets this value to 1 to hide the Recycle Bin icon.) 3. Click Exit to exit Registry Editor. Next steps * Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can try the procedure in the "Workaround" section. Method 2: Edit the registry to restore the Recycle Bin$
$Note If the system administrator used a Group Policy setting to hide the Recycle Bin (or "All Icons") on the Desktop, see Method 3. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows To edit the registry to make the Recycle Bin icon reappear on the desktop, follow these steps: 1. Click Start, and then click Run. 2. In the Open box, type regedit, and then click OK. 3. Locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace 4. Right-click the registry key that you located in step 3, point to New, and then click Key. 5. Type {645FF040-5081-101B-9F08-00AA002F954E}, and then press ENTER. 6. Click the new {645FF040-5081-101B-9F08-00AA002F954E} key that you created in step 5. 7. In the right pane, double-click the (Default) entry. 8. In the Edit String dialog box, type Recycle Bin in the Value data box, and then click OK. 9. Close Registry Editor. Next steps Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can try the procedure in the "Workaround" section. Method 3: Use the Group Policy Object Editor to restore the Recycle Bin If the system administrator used a Group Policy setting to hide the Recycle Bin or "All Icons" on the Desktop, you may have to contact the system administrator to restore the Recycle Bin icon. The system administrator can either use the Group Policy Object Editor (GPEDIT.msc) or manually remove the registry information (that was created through the Group Policy Object Editor) for the Recycle Bin to restore the Recycle Bin icon to the Desktop. Note The following procedures works only on Windows XP Professional. If your system is not Windows XP Professional, you can try the procedure in the "Workaround" section. Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows * To use the Group Policy Object Editor to restore the Recycle Bin: 1. Click Start, click Run, type GPEDIT.MSC in the Open box, and then click OK. 2. Under User Configuration, click Administrative Templates, and then double-click Desktop. 3. Double-click Remove Recycle Bin icon from the desktop. 4. Click the Setting tab, click Not Configured, and then click OK. * To use Registry Editor to restore the Recycle Bin:$
$* To use Registry Editor to restore the Recycle Bin: 1. Click Start, click Run, type regedit, and then click OK. 2. Locate the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\NonEnum 3. Click the registry key that you located in step 3, and then in the right pane, click the following registry DWORD value: {645FF040-5081-101B-9F08-00AA002F954E} 4. On the Edit menu, click Delete, and then click Yes. 5. Close Registry Editor.$

Open Command Prompt
as Administrator

Thursday,
September 09, 2010

10:40 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Open Command Prompt with admin rights. Type cmd in Start menu search box and hit Ctrl+ Shift+ Enter.

File Deletes When
Downloaded

Friday,
September 10, 2010

10:57 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Files delete when downloaded, so you can't download anything.

Remove AVG with Revo and do an advanced scan and remove everything and then reboot.

To get Revo...

www.sosstandbyserver.com/download/Revo.exe

Flash Will Not
Install On Browsers

Friday,
September 10, 2010

12:28 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Flash will not install on browsers

Uninstall Antivirus

Printer Will Not
Install

Friday,
September 10, 2010

12:30 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Printer won't install On a Canon printer, or prehaps others, if you get the message: "an error occurred while files were being copied" Then do this.... Take ownership and c:\windows\temp then reset full control on the whole thing in Advanced. Then run CCleaner. Then retry the install.$

Registry Editing
Disabled

Friday,
September 10, 2010

12:31 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Registry Editing Disabled http://www.dougknox.com/security/scripts/regtools.vbs Save the file to the folder of your choice. Double click the VBS file. The VB Script file will check for the appropriate value and if not found will create it. If the value was found, it will be toggled to its opposite state and you will be informed that you need to log off/back on or restart your computer. One note. This change is made in HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System. Disabling the tools takes effect immediately. Enabling requires a restart. This script can be viewed in Notepad or any text editor, as to the specific Registry key and value that are updated. Your antivirus software may report this script as potentially malicious, or a possible virus. This is because the script writes to the System Registry.$

Safe Mode From
Inside Windows

Friday,
September 10, 2010

12:32 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Safe mode from inside Windows

Entering Safe Mode from inside Windows XP
Use the following steps to start Windows XP in Safe Mode from the Windows desktop:

1.
Click Start , and then Run .
2.
In the Open field, type: msconfig
3.
Click OK .
The MS Configuration Utility opens.
4.
Click the BOOT.INI tab.
5.
Under Boot Options, select /SAFEBOOT .
6.
Select Minimal .
7.
Click OK . When prompted, click Restart .
The computer starts into Safe Mode. Click Administrator and enter the password if prompted. Click Yes on the message prompt that appears.
8.
When you are done troubleshooting, repeat these steps and remove the checkmark from /SAFEBOOT to prevent the computer from always starting in Safe Mode.

Figure 1: System Configuration Utility: BOOT.INI tab

Spybot Will Not
Update

Friday,
September 10, 2010

12:32 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Spybot won't update

Download the manual update. Download the file and run it. Then run spybot.

http://www.spybotupdates.com/updates/files/spybotsd_includes.exe

Start Button Inop

Friday,
September 10, 2010

12:33 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Start Button Inop

Right-click the Start Button, select Properties, select Classic Start Menu, click Apply, select Start Menu and click apply again. This solves the issue and the Start button goes back to normal function (until the next reboot).

System Restore from
Recovery Console

Friday,
September 10, 2010

12:34 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix System Restore from Recovery Console Sometimes I screwed up my machine so bad, that i couldnt boot into windows anymore, not even safe mode. So i looked around for ages and eventually found out how to do it in the recovery console. For anyone who is new to windows, the recovery console can be found by booting up your machine with the XP CD in the drive, and booting off of that CD. Then it will ask you if you want to go to the recovery console, and select that option. The recovery console is basically a MS DOS command prompt, with a little more functionality. When you get to the recovery console follow these instructions. * Type CD\ then Enter * Then cd system~1\_resto~1 then Enter * Type dir then Enter When you hit enter it will list all the restore points folders like rp1, rp2 …….. If the restore points have more than one page then u have to keep on hitting the <Enter> key to view the last restore point folder. You will have to choose the second to last option folder * Type cd rp {the second to the last restore point no. } (Note: Example: cd rp9, if rp9 is the second to the last restore point where the last restore point no. is 10 * Then type cd snapshot Now the command prompt will look like this c:\system~1\_resto~1\rp9\snapshot * Type: copy _registry_machine_system c:\windows\system32\config\system * Press enter * Then type: copy _registry_machine_software c:\windows\system32\config\software Then type exit If you get an access denied error when doing the above, then do the following at the recovery console: Type CD\ then press Enter Type cd windows\system32\config then press Enter Type ren system system.bak then press Enter$

Type ren system system.bak then press Enter
Type exist press Enter

Your PC will reboot, go back into the Recovery Console and then you have access

If you still cannot get access in anyway to your installation in the recovery console then your SAM database files are corrupt. There is no way you can restore these with the recovery console. You may need to do a fresh install
__________________

System Restore
Turned Off By Group Policy

Friday,
September 10, 2010

12:35 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix System Restore Turned Off by Group Policy "System Restore has been turned off by group policy. To turn on System Restore, contact your domain Administrator." -or- System Restore Properties page says disabled by Group Policy Note: For a Windows Vista version of this article, see Restore point creation disabled by Group Policy. Resolution 1. Click Start, Run and type regedit.exe and press Enter 2. Navigate to the following key: HKEY_LOCAL_MACHINE \ Software \ Policies \ Microsoft \ Windows NT \ SystemRestore In the right-pane: * Delete the value DisableConfig * Delete the value DisableSR 3. Exit the Registry Editor. In Windows XP Professional, you can accomplish the above using Group Policy Editor as well. 1. Click Start, Run and type GPEDIT.MSC 2. Navigate to this path: -> Computer Configuration --> Administrative Templates ---> System ----> System Restore 3. Set Turn off System Restore to Not Configured 4. Set Turn off Configuration to Not Configured$

Windows Installer
Service Could not be Accessed

Friday,
September 10, 2010

12:35 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Windows Installer Service could not be accessed Method 1: Unregister and re-register the Windows Installer 1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs. 2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete. 3. Try your Windows Installer-based application again. If that does not work, then… For all those unfortunate souls searching and Googling for how to repair the Windows Installer Service, I have some info for you. A couple days ago I tried to uninstall one of my apps and stalled on an error "Windows Installer Service cannot be accessed". After many trials and errors trying to fix this issue, I stumbled upon a new fix for this issue that has worked in all these situations where the Windows Installer Service will not manually start and in essence, not allow install or uninstall tasks to complete. Here's the easy steps: 1. Go to a Windows Vista (Any Version) computer that has the Windows Installer service running correctly and run regedit(Start-Run-Regedit) 2. Go to the location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver 3. Right click on this key and select "Export" and save the key to a Flash Drive or other. 4. Run sfc /scannow on the damaged Vista computer - you won't need the install disk as it goes to backup files on your HD. Do not reboot when complete 5. Double click saved .reg file from working machine and import registry settings into damaged Vista computer. 6. Now reboot and try to install/uninstall NOTE: Using a Windows 7 registry export will fix a Vista machine.$

XP Logs Out After
Login

Friday,
September 10, 2010

12:36 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix XP Logs out after Login Boot to the Windows XP CD (RAID systems will need the RAID driver floppy during the bootup - hit the F6 key when directed in the bottom message). Enter the Recovery Console by choosing 'R' at the Welcome to Setup screen. Choose the OS shown (1) and hit enter. Hit enter for a blank password if asked for one. If this isn't accepted, make sure that the user is using the correct XP CD (using a PRO version CD for a HOME version install or visa versa will result in a password rejection. If the user has upgraded to PRO over a HOME edition, try booting the HOME CD). If the CD is correct, and the user can't produce the correct Administrator password, then a clean reinstall of the OS (with full data loss) becomes the final answer. Assuming the user now sees a command prompt, type "CD %systemroot%\system32" (without quotes) and hit ENTER. Normally the %systemroot% default is "c:\windows\" but this depends on if the system defaults were kept or changed during OS installation, of course. Type "COPY USERINIT.exe WSAUPDATER.EXE" (again, without quotes) and hit ENTER. This makes a copy of "userinit.exe" and simultaneously names the new copy "wsaupdater.exe". NOTE: If userinit.exe does not exist, get it from an XP CD. It is in the I386 directory as userinit.ex_ To expand it do: expand userinit.ex_ userinit.exe Then put that file in c:\windows\system32. Then you are fixed. Type "EXIT" and ENTER. Remove the XP CD while the system is restarting. The user should now be able to log in normally... but there is one more thing that needs to be done or the issue will repeat itself when the user runs his anti-spyware program again. Once logged into an administrator account, click the START button. Choose RUN from the Start Menu. Enter "REGEDT32" in the OPEN window (notice there is no "i" in edit) and click OK.$
$Enter "REGEDT32" in the OPEN window (notice there is no "i" in edit) and click OK. By clicking on the + signs next to each branch, click through the tree in the left pane until you get to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON Click on the WINLOGON folder in the left pane tree, so that it is highlighted. Look for "UserInit" in the right pane. It should have a value of "C:\WINDOWS\system32\wsaupdater.exe," (yes, there is a comma at the end of the value). Double-click on "UserInit" and carefully change its value to "C:\WINDOWS\system32\userinit.exe,". Click OK. Close the Registry Editor. Reboot. Fix is complete. Anti-spyware programs will probably identify and remove "wsaupdater.exe"$

XP Printing to Win 7

Friday,
September 10, 2010

12:37 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix XP Printing to Win 7 Procedure to get XP to print to a Windows 7 shared printer. 1. Share the Printer on Windows 7 and in properties set it to allow x86 printing 2. Create users on the Windows 7 machine with the same username and password as the XP machines 3. Remove Mcafee Security Center if installed. 4. On XP machine download the XP printer driver. 5. (If you tried previously to install the printer it will have a Win7 driver installed, so go to c:\windows\system32\spool and delete the printer driver. If its locked, use FileAssasin) 6. Put a script in all users startup that does this: net use * /del /y net use lpt1 \\lyndon-pc\HPOfficeJet /user:lyndon mumm-rubber /PERSISTENT:YES (be sure its not a wireless connection or it may run before network active) 7. Then install a local printer to lpt1. Use "Have Disk" and use the driver you downloaded. 8. Reboot and test. 9. If putting the batch file in startup folder didn't work, then do this: Using Regedit... HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Right-click an empty spot on the right side of RegEdit and select "New" then "String Value". Enter any word you want to describe the startup program and press "Enter". Now right-click the value you just created and select "Modify" to add Data. Enter the path to the programs executable. Use quotes if the path contains spaces.$

Change AOL Password

Friday,
September 17, 2010

11:15 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Change AOL Password

Sign into Aol Mail
Click on Accounts
Click in Change Password
To change your password

All EXE File
Associations Broken - Vista & Win 7

Monday,
September 20, 2010

7:20 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

All EXE File Associations brokwn in Vista

www.sosstandbyserver.com/download/exefix_vista.txt

Download it. Rename to exefix_vista.reg

Run it.

Reboot.

All fixed.

For more association fixed if needed see this website:

XP...
http://www.dougknox.com/xp/file_assoc.htm

Vista…
http://www.winhelponline.com/articles/105/1/File-association-fixes-for-Windows-Vista.html

Windows 7

http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/

Function Keys To Get
to Bios Setup

Wednesday,
September 22, 2010

12:00 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

IBM (Older Computers or Notebooks): Press [F2]
Lenovo (ThinkPad, IdeaPad, 3000 Series, ThinkCentre, ThinkStation): Press [F1] or [F2] on Boot Up
Lenovo (Older Products): Press [Ctrl]+[Alt]+[F3], [Ctrl]+[Alt]+[Ins] or [Fn]+[F1].
Microid Research MR BIOS: Press [F1]
Micron (MPC Computers ClientPro, TransPort): Press [F1], [F2] or [Del] On Startup
NEC (PowerMate, Versa, W-Series): Press [F2] During Boot
NEC Versa Notebook: Press and Hold Down [F1] Upon Startup or Bootup
Olivetti PC Pro: Press [Ctrl]+[Alt]+[Shift]+[Del](in Num Pad) During Boot
Packard Bell (8900 Series, 9000 Series, Pulsar, Platinum, EasyNote, imedia, iextreme): Press [F1], [F2], or [Del].
Packard Bell (Early 386 and 486 Dodels): Press [Ctrl]+[Alt]+[S] Sequence
Phoenix BIOS (Phoenix-Award BIOS): Press [Del] During Power On Self-Test
Phoenix BIOS (Phoenix-Award BIOS) – Old Version: Press [Ctrl]+[Alt]+[S], [Ctrl]+[Alt]+[Esc], [Ctrl]+[Alt]+[Ins] or [Ctrl]+[S] During Power On Boot Self-Test Right After Startup
Sharp (Notebook Laptops, Actius UltraLite): Press [F2] On Computer Starts
Sharp (Old PCs): Require Setup Diagnostics Disk to Access BIOS
Shuttle (Glamor G-Series, D’vo, Prima P2-Series, Workstation, X Mini XPC, Surveillance): Press [F2] or [Del] on System Startup
Sony (VAIO, PCG-Series, VGN-Series): Press [F1], [F2] or [F3] After Turning On the Computer
Sony Vaio 320 Series: Press [F2] During Boot
Tandon 386: press [Ctrl]+[Shift]+[Esc]
Tandon: press [Ctrl]+[Shift]+[Esc]
Toshiba (Portégé, Satellite, Tecra): Press [Esc] During Boot
Toshiba (Portégé, Satellite, Tecra with Phoenix BIOS): Press [F1] during Boot
Toshiba Satelite F-12 is boot sequence
Zenith, Phoenix: Press [Ctrl]+[Alt]+[Ins] During Boot
Miscellaneous and Other Common BIOS Key Sequences
[Ctrl]+[Esc]
[Ctrl]+[Ins]
[Ctrl]+[Alt]
[Ctrl]+[Alt]+[+]
[Ctrl]+[Alt]+[F3]
[Ctrl]+[Alt]+[Del]
[Ctrl]+[Alt]+[S]
[Ctrl]+[Alt]+[Enter]
[Ctrl]+[Alt]+[Ins]
[Ctrl]+[Alt]+[Esc]
[Ctrl]+[Shift]+[Esc]
[Tab]
[F1]
[F3]
[F4]
[F10]
[F12]
[Fn]+[Function Key]
Note that for some older system with Phoenix BIOS, the following steps are required to get to BIOS setup screen:

Exit or boot up to DOS.
Press [Ctrl]+[Alt]+[Esc] to enter setup screen.
If hot key sequence above doesn’t work due to changes or problems been made on the system, then try to use the key to lock the keyboard while leaving computer switched on.
Press the Reset button on the front of the computer. A message will appear asking user to unlock the keyboard.
Unlock the keyboard and press [F2] to run the CMOS setup.
Press [Del] to bring up the CMOS setup program.
Note that for some older system with Phoenix BIOS, the following steps are required to get to BIOS setup screen:

Pasted from <http://www.mydigitallife.info/2008/07/06/comprehensive-list-of-how-key-to-press-to-access-bios-for-various-oem-and-computer-systems/>

Malware Programs
Will Not Run

Wednesday,
September 29, 2010

9:04 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Malware programs will not run

Scan with Kaspersky Virus Removal Tool.

www.sosstandbyserver.com/download/KasperskyVirusRemovalTool.exe

www

Move iTunes Music

Thursday,
September 30, 2010

2:54 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Move iTunes Music

Watch this tutorial

http://www.youtube.com/watch?v=muRW7fvit9Y

Add Command Prompt
Here in Explorer - XP

Wednesday,
October 06, 2010

10:33 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

JetSwap - How to get
rid of it.

Wednesday,
October 06, 2010

11:28 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

It puts up a russian language ad. Scanners

Can't detect it.

Do this: Dir safesurf*.* /S and also search registry for that and delete all.

Windows Update Will
Not run

Friday,
October 08, 2010

10:59 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

http://www.petri.co.il/wu_problems_800a138f.htm

http://www.petri.co.il/wu_problems_800a138f.htm

Repair Install
Procedure - XP

Monday,
October 11, 2010

10:36 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

1.
When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.
2.
Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.
3.
Do not choose the option to press R to use the Recovery Console.
4.
In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.
5.
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
6.
Follow the instructions on the screen to complete Setup.

Pasted from <http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx>

PC Repair Knowledge
Base

Wednesday,
October 27, 2010

6:15 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

Enable the invisible
Administrator account in Vista or Windows 7

Wednesday,
November 17, 2010

10:38 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Enable the invisible Administrator account in Vista or Windows 7

In an elevated command prompt…

net user administrator /active:yes

Logout and Login

Wednesday,
November 17, 2010

11:06 PM

Reset services to
default - all version of Windows

Security Center
Disabled - XP

Thursday,
December 23, 2010

8:00 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Security Center Disabled - XP

Download this Reg Fix file.
www.sosstandbyserver.com/download/SecurityCenterXP-RegFix.txt

Security Center Disabled - XP

Numerous Reg File
Fixes for XP

Thursday,
December 23, 2010

8:00 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Numerous Reg File Fixes for XP

http://www.kellys-korner-xp.com/xp_tweaks.htm

Disable Fast User
Switching in Vista

Saturday,
January 29, 2011

3:16 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Disable Fast User Switching in Vista Registry edit * Click Start, type regedit.exe and press Enter * Navigate to the following branch: HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System * Create a DWORD (32-bit) Value named HideFastUserSwitching * Set the Value data for HideFastUserSwitching to 1 * Quit the Registry Editor.$

Turn Off Microsoft
Security Essentials

Thursday,
February 10, 2011

9:34 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Turn Off Microsoft Security Essentials.

MSE>Settings>Real Time Protection, uncheck "Turn on real time protection

USB Flash Drive Not
Recognized

Wednesday,
February 16, 2011

4:15 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

USB Flash Drive Not Recognized

Unplug all USB devices except mouse and keyboard Remove USB Ports from device manager and shutdown. Unplug power for 30 seconds. Restart.

Internet Explorer
will not go to home page.

Monday,
March 28, 2011

7:17 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Internet Explorer will not go to home page. Create these two reg files. Right click them and select Merge. Reboot ---------------------Runonce.reg-------------------- Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] "RunOnceHasShown"=dword:00000001 "RunOnceComplete"=dword:00000001 ----------------------------------------------------- Right click Runonce.reg and choose Merge. To change all Windows users at once use ---------------------Runonce2.reg-------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main] "RunOnceHasShown"=dword:00000001 "RunOnceComplete"=dword:00000001 -----------------------------------------------------$

PC Repair Knowledge
Base

Monday,
March 28, 2011

7:22 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Internet Explorer Totally Hosed. Uninstall IE Version 8 to revert to earlier version

Uninstall IE Version 8 to revert to earlier version. See link below for instructions. Programs and Features, View Installed Updates, Remove Microsoft Internet Explorer 8.0

http://support.microsoft.com/kb/957700#stepsforvista
http://support.microsoft.com/kb/957700#stepsforvista

Internet Explorer
Default Search Provider Corrupted

Wednesday,
March 30, 2011

11:10 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Internet Explorer Default Search Provider Corrupted

See this webpage for several fixes.

http://social.msdn.microsoft.com/Forums/en-US/iewebdevelopment/thread/d4fcb887-3c79-438b-9efb-f3a5daeb65e9/

Create an
Administrator Command Prompt in Vista or Windows 7

Wednesday,
March 30, 2011

9:35 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Create an Administrator Command Prompt in Vista or Windows 7

Right-click on Windows Vista �HYPERLINK "http://www.mydigitallife.info/2007/02/17/create-and-put-an-elevated-command-prompt-on-windows-vista-desktop-or-start-menu/#"desktop.
On the right click context menu, choose New, and then select Shortcut.
When the Create Shortcut dialog box appears. type in CMD into the text box, and then click Next.
Type a name for the shortcut (typically Command Prompt or Command Processor) on the next screen, and then press Finish.
Right-click on the new shortcut created.
On the right click pop-up contextual menu, select Properties.
Click on the Shortcut tab.
Click on the Advanced button to open Advanced Properties dialog box.
Tick or check (select) the Run as administrator option so that the command prompt will be launched with administrator privileges by default, and then click OK.
Click OK again to finish.

Pasted from <http://www.mydigitallife.info/2007/02/17/create-and-put-an-elevated-command-prompt-on-windows-vista-desktop-or-start-menu/>

Team Viewer Stealth
Instructions

Monday,
April 04, 2011

4:13 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Team Viewer Stealth Instructions

A trick
If you log in to a remote system and then disconnect Teamviewer "normally" , Teamviewer leaves a "this session has ended" splash screen on the remote system.

IF you dont want anyone to know you were there...instead of logging off use the Teamviewer tool bar at the top of the screen on the REMOTE machine choose
Actions/remote reboot/reboot

one the splash screen that appears , click "ok" as the timer counts down, then "cancel" on the screen that asks if you want to wait for partner to reconnect.

The remote machine will reboot teamviewer will re-start with it but doesn't leave a splash screen and no will will be the wiser that you were there.

Pasted from <http://teamviewerforums.com/index.php?topic=1185.0>

Show what is using
what port

Monday,
April 04, 2011

5:11 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Show what is using what port

Open Command Prompt window by typing Cmd in Run command box or Start Search, and hit Enter.
Type in the following netstat command:
netstat -o -n -a | findstr 0.0:80
or
netstat -o -n -a | findstr 0.0:443
or simply,
netstat -aon

The following line(s) of results should be returned:
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING 8704
The last column of each row is the process identified (process ID or PID) which by identified via windows task manager.

USB Devices Not
Recognized

Friday,
April 08, 2011

3:58 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

USB devices not recognized

Remove all USB Devices except keyboard and mouse.
Delete All USB Host controllers from the device manager
Shutdown Windows, Unplug power chord
Wait 1 minute and plug back in and restart PC
Let Windows redetect and reinstall USB Host Controller drivers
Reconnect USB Devices

No Icons on Desktop

Wednesday,
April 27, 2011

9:37 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix No Icons on Desktop, no Taskbar or startbutton. 1. Ctrl + Alt + Del to bring up Task Manager. 2. Click "New Task..." then click "Browse..." 3. Click My Computer on the left panel. Click C:\ - WINDOWS. 4. Navigate to explorer.exe, right click and copy explorer. Rename it to explorer1 (.exe) 5. Hit Cancel to go back to Create New Task window. Type regedit.exe and click OK. 6. In the registry editor, navigate to the following Key. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon With the Winlogon key selected, look in the right side window for the 'Shell" value. Double click Shell. In the Value Data box, you should see Explorer.exe. Change it to explorer1.exe and click OK. Exit the registry editor and reboot the computer. Pasted from <http://en.kioskea.net/forum/affich-24492-taskbar-and-icons-disappearing-on-xp?page=2>$

Fix Printing Print
Spooler Errors

Wednesday,
June 08, 2011

2:16 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Cannot Print. Gives an error about the Print Spooler Subsystem not starting. Delete c:\windows\system32\spool\drivers\*.* Delete c:\windows\system32\spool\printers\*.* You may have to go to safe mode to get everything deleted. Have user unplug and plug in printer. Attempt Test Page. If can't find driver, then download and install driver package Attempt Test Page Print. If it fails… Add the driver manually and click Have Disk and point it at the location of the installed drivers.$

Edit Boot.ini in XP

Monday,
June 20, 2011

8:44 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Edit Boot.ini in XP In Windows XP, you can quickly and easily locate the Boot.ini to verify and/or edit the file. It is suggested to backup the Boot.ini file before editing. The first tasks will involve modifying folder option so as to view hidden files and then backing up the Boot.ini file. uparrow.gif �HYPERLINK "http://support.microsoft.com/default.aspx?scid=kb;EN-US;q289022#top"Back to the top Right-click My Computer, and then click Properties. -or- Click Start, click Run, type sysdm.cpl, and then click OK. On the Advanced tab, click Settings under Startup and Recovery. Under System Startup, click Edit. This opens the file in Notepad ready for editing. In Notepad, click File on the Menu bar, and then click Save As. Right click in an empty area of the Save As dialog box, point to New in the context menu, and then click Folder. Type a name for the new folder, for example temp, and then press the ENTER key to create the folder named temp. Double-click the new folder named temp, and then click the Save button to save a backup copy of the Boot.ini file. Save a Backup Copy of Boot.ini uparrow.gif �HYPERLINK "http://support.microsoft.com/default.aspx?scid=kb;EN-US;q289022#top"Back to the top Edit the Boot.ini File Right-click My Computer, and then click Properties. -or- Click Start, click Run, type sysdm.cpl, and then click OK. On the Advanced tab, click Settings under Startup and Recovery. Under System Startup, click Edit. To view and edit the Boot.ini file: uparrow.gif �HYPERLINK "http://support.microsoft.com/default.aspx?scid=kb;EN-US;q289022#top"Back to the top Sample Boot.ini File This is a sample of a default Boot.ini file from a Windows XP Professional computer. [boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect This is a sample of the above Boot.ini file with a previous installation of Windows 2000 on a separate partition. [boot loader] timeout=30 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Windows XP Professional" /fastdetect multi(0)disk(0)rdisk(0)partition(2)\WINNT="Windows 2000 Professional" /fastdetect uparrow.gif �HYPERLINK "http://support.microsoft.com/default.aspx?scid=kb;EN-US;q289022#top"Back to the top Modifying the Boot.ini While you can modify the Boot.ini file using the Startup and Recovery dialog, where you can select the default operating system, change the timeout value, or manually edit the file, the following method uses the command line utility, Bootcfg.exe.$

While you can modify the Boot.ini file using the Startup and Recovery dialog, where you can select the default operating system, change the timeout value, or manually edit the file, the following method uses the command line utility, Bootcfg.exe.

Click Start, and then click Run.
In the Open text box, type cmd.
At the command prompt, type bootcfg /?.
The help and parameters for BOOTCFG.exe will display.
Note The Bootcfg.exe utility is only available in Windows XP Professional. This utility is not available in Microsoft Windows XP Home Edition. Therefore, this section does not apply to Windows XP Home Edition.

Pasted from <http://support.microsoft.com/default.aspx?scid=kb;EN-US;q289022>

PC Repair Knowledge
Base

Wednesday,
June 22, 2011

11:08 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

Malwarebytes Fix

Wednesday,
June 22, 2011

11:08 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Fixes all manner of Malwarebytes errors.

Click on Start and select Control Panel
Open Add/Remove Programs
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from �HYPERLINK "http://www.malwarebytes.org/mbam-clean.exe"here
It will ask to restart your computer, please allow it to do so very important
Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's �HYPERLINK "http://www.malwarebytes.org/forums/index.php?showtopic=10138"here or ask and we'll explain how to do it.
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from �HYPERLINK "http://www.malwarebytes.org/mbam-download.php"here
Windows XP:

Click on the Start button and select Control Panel
Click on Programs and Features
Uninstall Malwarebytes' Anti-Malware
Restart your computer very important
Download and run mbam-clean.exe from �HYPERLINK "http://www.malwarebytes.org/mbam-clean.exe"here
It will ask to restart your computer, please allow it to do so very important
Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's �HYPERLINK "http://www.malwarebytes.org/forums/index.php?showtopic=10138"here or ask and we'll explain how to do it.
After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from �HYPERLINK "http://www.malwarebytes.org/mbam-download.php"here
Windows Vista and Windows 7:

Pasted from <http://forums.malwarebytes.org/index.php?showtopic=46023>

Desktop.ini files
open at startup

Wednesday,
June 29, 2011

4:19 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Fortunately, there's an easy way for you to fix the problem. �HYPERLINK "http://www.pcmag.com/article2/0,2817,1916898,00.asp#"Click the Start button, click All Programs, and right-click the Startup submenu. From the context menu that appears, select Explore. This will bring up a Windows Explorer window showing the shortcuts that make up the menu items, as well as desktop.ini. Right-click desktop.ini, choose Properties from the menu, check the Hidden box, and click OK. Close the Windows Explorer window. Now repeat the process, but upon right-clicking Startup choose Explore All Users instead. Fixed!

Pasted from <http://www.pcmag.com/article2/0,2817,1916898,00.asp>

Windows Defender -
Uninstall

Monday,
July 11, 2011

8:24 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix
To Uninstall Windows Defender

msiexec /uninstall windowsdefender.msi /quiet /log uninstall.log

PC Repair Knowledge
Base

Thursday,
July 21, 2011

3:30 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Outlook Express won't open, MSIMN.exe at 100 percent. Backup the mail with my Genie Outlook Express Email Backup Program. Then delete all mail files from c:\D&C\User\Local Settings\Application Data\Identities\8332D….\Microsoft \Outlook Express Then restore the email with the sync process in the Genie Outlook. Chances are one of the folders - like inbox, will break it again, so leave out the one that breaks it. In my case it was inbox.dbx. You can just delete that file and loose your mail and that fixes it too.$

XP Home Install
Screens

Wednesday,
July 27, 2011

9:12 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

XP Home Install CD

http://www.blackviper.com/Articles/OS/InstallXPHome/installxphome1.htm

Favorites gone after
an IE reset - Windows 7

Monday,
October 03, 2011

11:04 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Favorites gone after an IE reset - Windows 7 * * * * I GOT THEM BACK * * * * Originally, I had to fix a corrupt IE9, and chose to 'Reset' it under the 'Advanced' tab. Using a technet article, mind you... now my favorites were missing. After 7 'System Restores' and 'Undos', some UniBlue PowerSuite registry restores and with all the success of nothing... I went to the C:\Users\<UserName>\Favorites folder, I RIGHT-CLICKED ON IT -> and chose 'Restore Previous Versions', next a dialog screen loaded, and it showed, with a list of Folder versions and dates. At this point, you can click on a corresponding date, and then cick 'Open'. To my shock and surprise, they were there, I tried 'Restore' which didn't seem to work. So I clicked on the most recent date that had them all, and 'Selected All' Ctrl-A, and right clicked and chose 'Copy'. Then went into the Favorites folder and chose 'Paste'. Now they're all back. If I left anything out, I'm sure you'll get it, that's the jist of it. I used to work at Microsoft in Irving for Messaging, but they didn't need me I guess. Maybe because my bosses nickname was the T1000. Pasted from <http://social.technet.microsoft.com/Forums/en/ieitprocurrentver/thread/108d240c-2032-448c-9385-f2bcefb3f332>$

Windows 7 Claims Its
Counterfit and Illegal

Monday,
October 17, 2011

11:35 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Windows 7 Claims Its Counterfit and Illegal

Remove Windows Update KB971033. KB971033 was published in response to illegal versions of Windows that are circulating. Microsoft clamped down a bit too hard, though, given that it's actually triggering the warning on legit evaluation installations.

Pasted from <http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/b00d9212-65d9-4f00-89cf-1421197720f1/>

A program on your computer has corrupted your
default...

Thursday,
November 17, 2011

5:56 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix
Internet Explorer error: A program on your computer has corrupted your default search provider

Make sure IE 8 is closed then navigate to registry key: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
Add a new “Expandable String value” inside the above mentioned key with a value name of “AppData” and a value data of “%USERPROFILE%Application Data”.
Reopen IE 8 and see if you still get the error message.

Pasted from <http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/a-program-on-your-computer-has-corrupted-your/854f9563-5dfe-48fc-9180-0927339a93cf>

Minimized Programs
not showing in taskbar

Saturday,
December 10, 2011

2:21 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Minimized programs not showing in taskbar

www.sosstandbyserver.com/download/NotShowingInTaskBarFix.vbs

Run that and its fixed.

PC Repair Knowledge
Base

Friday,
December 16, 2011

10:39 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

Make netbook boot
from flash drive

Friday,
December 16, 2011

10:40 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Make netbook boot from flash drive
Friday, December 16, 2011

Disable boot enabler in bios then hit esc on boot up. Then select USB from boot menu.
Then hit esc on

Set Default Email
Client - Win7

Wednesday,
December 21, 2011

5:15 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Set Default Email Client - Win7 For Internet Explorer best fix I found is to install google talk http://www.google.com/talk/install.html In the settings just click to open gmail when clicking email links. See: http://sannsack.com/technology/how-to-make-gmail-your-default-email-program-in-windows-7 Make reg files… For Gmail with IE.. Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command] @="\"C:\\Program Files (x86)\\Internet Explorer\\iexplore.exe\" https://mail.google.com/mail?extsrc=mailto&url=%1" For Gmail with Firefox… Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command] @="\"C:\\Program Files\\Mozilla Firefox\\firefox.exe\" https://mail.google.com/mail?extsrc=mailto&url=%1" Firefox Gmail 64bit Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command] @="\"C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe\" https://mail.google.com/mail?extsrc=mailto&url=%1" Chrome - (be sure to edit username in this one) Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\mailto\shell\open\command] @="\"C:\\Users\\{username}\\AppData\\Local\\Google\\Chrome\\Application\\chrome.exe\" https://mail.google.com/mail?extsrc=mailto&url=%1"$

PC Repair Knowledge
Base

Thursday,
March 01, 2012

3:01 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Microsoft Narrator - Turn it off

Go to Control Panel -> Ease of Access -> Ease of Access Center -> Explore all Settings -> Use the computer without a display. Uncheck the checkbox by Turn on Narrator and click Save.

Make EXE Request Run
As Administrator

Wednesday,
March 28, 2012

2:20 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

�HYPERLINK "http://www.bigresource.com/VB-Marking-your-exe-for-Request-to-Run-as-Administrator-in-Vista-DVlG7mRhCL.html"Marking Your Exe For Request To Run As Administrator In Vista
I have been all over the Internet and there is nothing that explicitly tells you how to mark your file to "Run As Administrator". Everyone uses the buzz words but no one states exactly how to do it, Especially for VB exe's.

I will give you a quick lesson on how it can be done with a little work. Since VB handles resource information differently than other languages such a C++ you can forget about using VB's resource editor on the exe. In my procedure you will need the help of a the program "Resource Hacker" by Angus Johnson http://www.angusj.com/resourcehacker/

The procedure is as follows:

1 - Open the exe in the Resource Hacker
2 - Go to Action->Add a New Resource
3 - Select any text file. it really doesn't matter for you are going to delete the information anyway. So choose a small one...
4 - Use the following entries to fill in the New Resource box

Resource Type - 24
Resource Name - 1
Resource Language - 3081

4 - Select your new resource from the list and Replace whatever is in the language (3081) with a copy the XML script (Below) then compile the script and save back to the original exe. That's It!!!. Your exe is now marked to request to run as administrator on Vista. You will know this worked by the shield that Vista places on your applications icons.

Don't forget to change the marker EXENAME in the XML script to the same name as the exe you are marking or it won't work!!!

Code:
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<assembly xmlns="urn:schemas-microsoft-com:asm.v1" manifestVersion="1.0">
<assemblyIdentity version="1.0.0.0"
processorArchitecture="X86"
name="EXENAME"
type="win32"/>
<description>elevate execution level</description>
<trustInfo xmlns="urn:schemas-microsoft-com:asm.v2">
<security>
<requestedPrivileges>
<requestedExecutionLevel level="requireAdministrator" uiAccess="false"/>
</requestedPrivileges>
</security>
</trustInfo>
</assembly>

Pasted from <http://www.bigresource.com/VB-How-can-I-make-my-exe-file-run-as-administrator-in-Win-Vista--bQQLOflX7x.html>

USB Device Not
Recognized

Monday,
April 30, 2012

4:21 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

USB Device Not Recognized

Just turn off PC. Then unplug power from wall. Wait one minute. Turn on
Problem fixed. This reboots the motherboard (which does not happen on all PCs with a shutdown) so that the bios will work right.

http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/

QuickBooks Cannot
Print

Tuesday,
May 08, 2012

12:09 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

QuickBooks Cannot Print

Hello. I just solved this problem for myself by going into C>Program Data>Intuit>Quickbooks etc and deleting the QBPRINT file and the WPR file, and then rebooting my computer. (I had tried it before but without rebooting the computer and it didn't work).

Pasted from <http://community.intuit.com/posts/printer-setup-does-nothing>

Word 2007 File
Conversion error Add-in template not valid

Tuesday,
May 08, 2012

12:12 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Guest Posts: n/a 9th Jul 2008 When opening Word 2007 (directly or by clicking on an existing document), a box pops up that says the following: File conversion ~$N9Cwyw Select the encoding that makes your document readable. Text encoding Windows is selected because it's the default option. There are a bunch of strange characters in this dialogue box. Upon closing it, another one, albeit much smaller pops up that says: �HYPERLINK "http://www.pcreview.co.uk/forums/problem-opening-word-2007-a-t3562949.html#"Microsoft Office Word The add-in template is not valid. C:\....\STARTUP\~$N9Cwyw.dat Pasted from <http://www.pcreview.co.uk/forums/problem-opening-word-2007-a-t3562949.html> 9th Jul 2008 It sounds like a temp file has gotten stranded in your startup folder. Navigate to that folder and delete the file that's named ~$N9Cwyw.dat. If you don't know the startup location, you can discover it in Word. Click Word Options (at the bottom of the window you see when you click the Office button--upper left corner of Word). There, click the Advanced tab, File locations (near the bottom of the Advanced settings window), and see where Startup is located. Then, close Word, delete the ~$N9Cwyw.dat file, and any other stray files you see whose names begin with ~, then try opening Word again. Pasted from <http://www.pcreview.co.uk/forums/problem-opening-word-2007-a-t3562949.html>$

Outlook locks up
when sending mail

Saturday,
May 12, 2012

11:23 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Outlook locks up when sending mail

Disable some add-ins…

On the Tools menu, click Trust Center, and then click Add-ins.
In the Add-ins box, identify the add-in that you want to enable or disable and note the Add-in type located in the Type column.
Select the Add-in type in the Manage box and then click Go.
Select or clear the check box for the Add-in that you want enable or disable and then click OK.

Pasted from <http://office.microsoft.com/en-us/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx>

Quickbooks Will Not
Print

Saturday,
May 12, 2012

11:24 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Quickbooks Will Not Print Hello. I just solved this problem for myself by going into C:\Program Data\Intuit\Quickbooks etc and deleting the QBPRINT file and the WPR file, and then rebooting my computer. (I had tried it before but without rebooting the computer and it didn't work). Pasted from <http://community.intuit.com/posts/printer-setup-does-nothing>$

Uninstall TrendMicro
Officescan Without a Password

Saturday,
May 12, 2012

11:27 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Uninstall TrendMicro Officescan Without a Password To remove / reset the uninstall password for Trend Micro OfficeScan Edit Ofcscan.ini file. (Do a search.) On Windows.95/98/XP machines it is usually in C:\Windows\Ofcscan.ini On Windows.NT/2K machines it is usually in C:\WINNT\Ofcscan.ini Open the Ofcscan.ini file using notepad search for the [INI_CLIENT_SECTION] Find the line reading Uninstall_Pwd= and type a # at the beginning of the line to comment it out. Insert a new line saying Uninstall_Pwd=70 Save the Ofcscan.ini file and retry the uninstall. When it prompts you for a password, enter a ’1′. Sadly though, this method did not work for me as there was no Ofcscan.ini file to be found anywhere on these workstations. Therefore I was forced to do some manual removal of the client. This took a little digging into the �HYPERLINK "http://support.microsoft.com/kb/256986"Registry. Here are the steps I went through that worked for me: OfficeScanNT Listener OfficeScanNT RealTimeScan OfficeScanNT Personal Firewall (this one may not be enabled – don’t worry if you don’t see it) Go to Control Panel —> Administrative Tools —-> Services — and stop these services: Run Registry Editor. Click Start —> Run —> then type ‘regedit.exe’ Find this registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services Ntrtscan Tmlisten TmFilter VSApiNt TMPreFilter TM_CFW OfcPfwSvc Delete these keys: Now find this Registry key: HKEY_LOCAL_MACHINE \SOFTWARE\TrendMicro OfcWatchDog Pc-cillinNTCorp RemoteAgent PC-cillin Delete the following keys: Next Find this registry key: HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\Windows\CurrentVersion\Run Delete the OfficeScanNT Monitor key. Now find the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Delete the OfficeScanNT key. Delete the OfficeScan program group (Trend Micro OfficeScan Client) from the Windows Start menu. Restart your computer. Delete the directories that contain the OfficeScan Client program files, normally located inside Program Files folder. First, you need to stop all the Officescan Services. To do that The above steps worked for me on a version 6 client of the Trend Micro Officescan client. If you are trying to remove an early version of the client, these Registry keys and services may not be the same. Please use the above instructions carefully and at your own risk. Also, remember anytime you intend to edit the Registry make a backup BEFORE you started editing and/or deleting keys. Pasted from <http://www.owenwebs.com/2009/08/18/uninstall-trend-micro-officescan-without-a-password/>$

CDROM Not Working As
Expected or No Sound from CD

Monday,
June 04, 2012

2:22 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix CDROM Not Working As Expected or No Sound from CD Click Start , type regedit in the Start Search box, and then click regedit in the Programs list. If you are prompted for an administrator password or confirmation, type your password, or click Continue. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM. In the right pane, if you have UpperFilters, right-click UpperFilters, and then click Delete. Click Yes to confirm the removal of the UpperFilters registry entry. In the right pane, if you have LowerFilters, right-click LowerFilters, and then click Delete. Click Yes to confirm the removal of the LowerFilters registry entry. Exit Registry Editor, and then restart the computer. Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs. If the problem recurs, contact the program vendor to determine whether an update is available for the program. Pasted from <http://support.microsoft.com/kb/929461>$

File Association -
How to change in Windows 7

Monday,
June 11, 2012

2:12 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

File Association - How to change in Windows 7

http://windows.microsoft.com/en-us/windows-vista/change-which-programs-windows-uses-by-default

Mapping from Windows
7 to 2000

Monday,
June 11, 2012

2:16 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Mapping from Windows 7 to 2000 You can fix this a couple ways using the registry or the local �HYPERLINK "http://www.sevenforums.com/#"security policy. This is because of NTLMv2 policy's being different on Windows 7. This �HYPERLINK "http://www.sevenforums.com/#"Technet thread should enable you to fix the problem fairly easily. Good luck and let me know if it works. wink.gif on your win 7 machine, run regedit and go to HKLM\SYSTEM\CurrentControlSet\Control\Lsa set the value to 1 If the key doesn't exist you need to create it. Needs to be a DWORD named LmCompatibilityLevel set to value of 1(one) at HKLM\SYSTEM\CurrentControlSet\Control\Lsa Pasted from <http://www.sevenforums.com/network-sharing/95158-help-win-7-map-drive-advance-server-2000-a.html>$

XP Activation Time
Expired - Cannot Logon

Wednesday,
July 04, 2012

4:08 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

XP Activation Time Expired - Cannot Logon

In this example: Your activation period has expired, (past 30 days) and you need to get to Normal mode again.

1. Turn On your PC

2. Press F8 repeatedly and go to Safe Mode

3. Logon as per normal
(note: Administrator password is usually blank, but hopefully you know your password)

4. Allow the Desktop to fully load (answering "Yes" to continue into Safe Mode)
(note: This is just a long way of saying go to Safe Mode)

5. Click on Start - Run

6. Type in exactly: rundll32.exe syssetup,SetupOobeBnk (and click OK)
(note: one space, after "rundll32.exe " also the Oo are two letter o's in "oobe"; capitals and comma are important)

7. Wait a couple of seconds (although you will Not see any change)

8. Restart your PC normally (Start - Shutdown - Restart - Ok)

9. You are now able to go to Normal Mode again (For another 30 days !!!)

10. Do whatever you like, you're back to Normal.

This fixed it for me but took me a long time to find this and get it going, hopefully it works for you to.

Pasted from <http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/ece30d55-d72d-4ff9-afe8-a577f0f4564f>

Windows Update
Service Missing from Services

Friday,
July 20, 2012

10:33 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Windows Update Service Missing from Services

From Justin: The Background Intelligent Transfer Service was missing and had to be reinstalled.

Windows Not Genuine

Wednesday,
October 17, 2012

7:52 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Windows Not Genuine. Counterfeit

How to fix This Copy of Windows is not Genuine

Control Panel
Windows Update
Click Installed Updates in lower left corner
Find KB971033 – (You can type it in the search window, upper left)
Right-click the update and select uninstall
Hit the back button until you are at the beginning of Windows update
click Change Settings
Change setting to Never Check for Updates
Click Check for updates
Click on important update(s) is available
Right-click KB971033 and select Hide Update
Change update settings to be whatever you want
Temporarily disable antivirus protection
Download Win7Activator.exe
Run that and go to where it unpacked
Run Remove WAT (If its already been run, then restore WAT and then run Remove WAT
Reboot PC
Restore the Desktop manually to Windows default

Windows Update won't
run error code 80246008

Wednesday,
November 14, 2012

5:23 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Windows Update won't run error code 80246008 In an administrator command prompt type sc create BITS binpath= "c:\windows\system32\svchost.exe -k netsvcs" start= delayed-auto And hit enter. Then download… www.sosstandbyserver.com/download/bits.reg Run that to enter it into the registry Run services.msc and start the BITS service Reboot PC - All fixed$

PC Repair Knowledge
Base

Thursday,
April 10, 2014

2:02 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

Win 8 This app can't
be activated when UAC is disabled

Friday,
April 11, 2014

4:32 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Win 8 This app can't be activated when UAC is disabled

pretty simple if all you have to do is open some png or jpg files. You just right click the item, select "choose default program" and choose windows photo viewer. Problem solved for me.

Pasted from <http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/this-app-cant-be-activated-when-uac-is-disabled/babd7274-42c4-4dc3-a6e4-b99ef515c1fd>

PC Repair Knowledge
Base

Monday,
April 14, 2014

10:03 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

When clicking New, you do not get the option to create a folder.

www.sosstandbyserver.com/download/folderfix.zip

Expand that and run folderfix.reg, reboot.

Dot Net Fix Repair

Thursday,
May 29, 2014

12:24 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Repair installations of Dot Net installations

www.sosstandbyserver.com/download/NetFixRepairTool.exe

Import favorites or
bookmarks into Opera

Thursday,
August 07, 2014

10:48 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Import favorites or bookmarks into Opera Export to an html from any browser. Then in Opera point the browser to that file Then Add that page to the speed dial page. Here are some examples how to point to a file file:///C:/users/Owner/Documents/bookmark2.htm �HYPERLINK "file:///C:\NETLOG.TXT"file://localhost/C|/NETLOG.TXT Pasted from <http://www.cs.tut.fi/~jkorpela/fileurl.html>$

Browser Untrusted
Site with Kaspersky installed

Monday,
September 22, 2014

2:09 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Browser Untrusted Site with Kaspersky installed

Disable encrypted connection in Kaspersky. Settings/Other/Network

Outlook 2010 Will
not save to sent items

Saturday,
September 27, 2014

12:39 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Outlook 2010 Will not save to sent items

In Outlook 2010, go to File > Info > Account Settings, highlight the e-mail account and then click on the "Change" option. In the "Change Account" window, click on the "More Settings" button and then in the Internet E-Mail Settings window, click on the "Sent Items" tab. Select the "Save sent items in the Sent Items folder on this computer" option and save the setting.

Pasted from <http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-not-saving-messages-to-sent-items/ff8f984d-4a79-419d-b70d-440048871fab>

System Restore XP
From Boot CD

Monday,
October 06, 2014

5:06 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix System Restore XP From Boot CD For MS's solution, see "How to recover from a corrupted registry that prevents Windows XP from starting" <�HYPERLINK "http://support.microsoft.com/kb/307545%3E"http://support.microsoft.com/kb/307545> If reading all that is too boring, here's the Cliff's Notes version: · Use your UBCD (Bart PE, Mini PE, etc.) to boot the system. · Create a Temporary Folder. · Using Windows Explorer, navigate to C:\System Volume Information, and then into its _restore{...} subfolder. There you'll see all (if there are any) available "restore points." The Date Modified column will provide the approximate date/time the "restore point" was created. · Click into the folder of a "restore point" you're reasonably sure was created before the problem began. Click into its Snapshot subfolder. · Copy the _REGISTRY_MACHINE_SAM, _REGISTRY_MACHINE_SECURITY, _REGISTRY_MACHINE_SOFTWARE, _REGISTRY_MACHINE_SYSTEM, and _REGISTRY_USER_.DEFAULT files to your Temporary Folder. · Rename the copied files in your Temporary Folder to SAM, SECURITY, SOFTWARE, SYSTEM, and DEFAULT. When that's done, select and copy the five files. · Navigate to the folder C:\Windows\System32\Config · Rename the following files: SAM to SAM.back, SECURITY to SECURITY.BAK, SOFTWARE to SOFTWARE.BAK, SYSTEM to SYSTEM.BAK, and DEFAULT to DEFAULT.BAK · Now, paste the five files previously copied from the Temporary folder into the C:\Windows\System32\Config folder. · Eject your boot CD. Power off the system. Wait a beat, and power on. Your Windows Registry has been rolled back. Pasted from <http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_24826879.html>$

Bad fonts in browser
after windows update

Thursday,
February 12, 2015

7:28 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Bad fonts in browser after windows update

Control Panel
Windows Update
Click Installed Updates in lower left corner
Find KB3013455 – (You can type it in the search window, upper left)
Right-click the update and select uninstall, allow to reboot.
Click Check for updates
Click on important update(s) is available
Right-click KB3013455 and select Hide Update

MSN Videos Don't
Play

Thursday,
April 02, 2015

10:43 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

MSN or Yahoo videos don't play, but work in IE

1. Type - chrome:plugins in your Chrome URL/address bar
2. The first plugin that was listed, for me, was (I'm copying and pasting)
Adobe Flash Player (2 files) - Version: 11.7.700.179 (Disabled)
Shockwave Flash 11.7 r700
Enable Always allowed
If it says Disable instead of Enable then you need to click on Disable in order to Disable it.
3. Restart your computer

Pasted from <https://productforums.google.com/forum/#!topic/chrome/rwnmOBjxKHI>

Note : This will break Youtube videos.

Chrome - bookmark
star greyed grayed out.

Friday,
May 01, 2015

8:02 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Enter "chrome://flags" into the URL bar, and hit enter.
Search for Enable Enhanced Bookmarks option and in the pull-down menu, select "Disable."
Close and restart Chrome.
After Re-launch, the "bookmarks star" should be back where it belongs on the right end of the url/search bar.

Pasted from <https://productforums.google.com/forum/#!msg/chrome/a9UrlHQf7dc/k-6MwOnIa_4J>

Enter "chrome://flags" into the URL bar, and hit enter.
Search for Enable Enhanced Bookmarks option and in the pull-down menu, select "Disable."
Close and restart Chrome.
After Re-launch, the "bookmarks star" should be back where it belongs on the right end of the url/search bar.

Pasted from <https://productforums.google.com/forum/#!msg/chrome/a9UrlHQf7dc/k-6MwOnIa_4J>

Untrusted connection
on all websites

Wednesday,
June 24, 2015

4:41 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Untrusted connection on all websites

http://www.bleepingcomputer.com/virus-removal/remove-hades-ads

Remove Windows 10

Monday,
August 17, 2015

3:44 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Remove Windows 10

To access this, open the Start menu and select Settings. Click the “Update & security” icon and select “Recovery.” You should see a “Go back to Windows 7″ or “Go back toWindows 8.1″ option. Click the Get started button to get rid of your Windows 10 install and restore your previous Windowsinstall.Jun 29, 2015

Pasted from <https://www.google.com/search?client=opera&q=how+to+bring+back+windows+7+after+upgrading+to+10&sourceid=opera&ie=UTF-8&oe=UTF-8>

No Speaker ICON

Tuesday,
October 13, 2015

2:06 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

No Speaker Icon

Right click task bar, properties, customize, Turn system icons on or off
Turn volume on.
If it is greyed out…
Sosstandbyserver.com/download/speaker.reg
Reboot

See: http://www.sevenforums.com/tutorials/19085-system-icons-enable-disable.html

Revert back from
Windows 10


	Tuesday, October 13, 2015 2:08 PM
	Tuesday, October 13, 2015 2:08 PM



				PC Repair Knowledge Base

				A product of Swarbrick Software, Inc.

PC Repair Knowledge Base
A product of Swarbrick Software, Inc.
sos-logo3.gif
Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.
Monday, October 26, 2015
4:13 PM

The Symptom
OS
Tech
The Fix

Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.

Pasted from <http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/cannot-start-microsoft-outlook-cannot-open-the/b98962cf-bcfa-457c-9f5b-b27667a98709?auth=1>

Outlook.exe /ResetNavPane

Pasted from <http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/cannot-start-microsoft-outlook-cannot-open-the/b98962cf-bcfa-457c-9f5b-b27667a98709?auth=1>

Menu not working on
windows 10

Monday,
December 28, 2015

11:02 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Menu not working on windows 10 Open an elevated �HYPERLINK "http://www.thewindowsclub.com/start-menu-does-not-open-windows-10#"PowerShell window type the following and press Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} To �HYPERLINK "http://www.thewindowsclub.com/how-to-open-an-elevated-powershell-prompt-in-windows-10"open an elevated PowerShell prompt, type PowerShell in taskbar Search, and in the result ‘Windows Powershell’ which appears, right-click and select Run as administrator. From <http://www.thewindowsclub.com/start-menu-does-not-open-windows-10>$

Stop Windows 10
upgrade notice on Windows 7 and Windows8

Monday,
December 28, 2015

4:56 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Stop Windows 10 upgrade notice on Windows 7 and Windows8

If you are not interested in Windows 10, you can remove this program from your PC. Go to Windows Update->Installed update, remove �HYPERLINK "https://support.microsoft.com/en-us/kb/3035583"KB3035583. Also, you need to hide the update again in windows updates to prevent it from auto installing again since this is marked “important”.

From <http://microsoft-news.com/how-to-remove-windows-10-upgrade-notification-on-windows-7-and-windows-8/>

Chrome not loading
pages

Friday,
January 08, 2016

10:18 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Chrome not loading any pages

Simply go to properties of the shortcut and add -no-sandbox at the end of the line.

SVCHost Using too
much CPU

Wednesday,
March 02, 2016

12:59 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

image81.png Image
Disabling Services
Open up Services from the administrative tools section of Control Panel, or typeservices.msc into the start menu search or run box.
Find the service in the list that you’d like to disable, and either double-click on it or right-click and choose Properties.
image82.png Image
Change the Startup Type to Disabled, and then click the Stop button to immediately stop it.

image83.png Image

image83.png Image
You could also use the command prompt to disable the service if you choose. In this command “trkwks” is the Service name from the above dialog, but if you go back to the tasklist command at the beginning of this article you’ll notice you can find it there as well.
sc config trkwks start= disabled

From <http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/abnormally-high-cpu-usage-from-svchostexe-solved/eb38d25d-6bb2-47cd-80f2-5389c62337be?auth=1>

Reset Opera

Wednesday,
March 16, 2016

1:23 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Reset Opera Reset the Opera browser settings by navigating to %AppData%\Opera\Opera. Remove the file called operaprefs.ini. And the screenshots: Step 1: Close Opera and open command prompt from the start menu.Apr 14, 2015 From <https://www.google.com/search?client=opera&q=how+to+reset+opera&sourceid=opera&ie=UTF-8&oe=UTF-8>$

Adobe Reader Won't
Install

Wednesday,
June 01, 2016

10:58 AM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Adobe Reader Won't Install. Blank page on download screen. Use this procedure to FTP download an exe file.

http://www.techerator.com/2010/07/how-to-install-adobe-reader-without-installing-adobe-dlm-download-manager-browser-plugin/

WIFI Connected But
Says No Internet Access

Tuesday,
July 26, 2016

6:28 PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

WIFI Connected But Says No Internet Access

Remove the wifi adapter from the network list in Device Manager. Then Scan for hardware changes. Then reconnect the wifi to the network. Problem fixed.

If that doesn't work, try this…
Open an admin command prompt…

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disable

netsh int tcp set global rss=enabled

Step 2:

Now check the status by type below command and hit enter.

netsh int tcp show global

Step 3:

Now Restart your PC (Necessary) and check your internet connection after restart.

If still not working,

Remove and put wifi back in again in device manager as first step above, then…
Try to connect and use the wrong WIFI password, then
Try to connect using the correct password.

Outlook Send as…

Saturday,
March 18, 2017

2:01
PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

To change how outlook sends emails.

https://www.slipstick.com/outlook/outlook-2010/multiple-accounts-and-the-default-account/

Disable Windows
Defender Permanently on Windows 10

Monday,
May 22, 2017

12:42
PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Windows defender comes back on after reboot all by itself. Use the Windows key + R keyboard shortcut to open the Run command, type regedit, and click OK to open the registry. Browse the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender If you don't see DWORD DisableAntiSpyware, right-click on an empty space, select New, and click on DWORD (32-bit) Value. Name the key DisableAntiSpyware. Double-click the newly created key, and set the value from 0 to 1. Untitled picture Restart your computer to complete the task. From <http://www.windowscentral.com/how-permanently-disable-windows-defender-windows-10>$

PC Not Using
Installed Memory

Saturday,
May 27, 2017

8:41
PM

PC not

A product of
Swarbrick Software, Inc.

Uninstall Trusteer
Rapport

Tuesday,
June 06, 2017

4:27
PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

The Symptom
OS
Tech
The Fix

Uinstall Trusteer Rapport

www.sosstandbyserver.com/download/RapportSU.exe

Fix Windows 10

Friday,
June 16, 2017

7:10
PM



			PC Repair Knowledge Base

			A product of Swarbrick Software, Inc.

$The Symptom OS Tech The Fix Make Windows 10 behave itself and run right. Launch an admin powershell Do this.. Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} You can download that text from sosstandbyserver.com/download/FixWin10.txt This reinstalls all Windows 10 packages Then do SFC /scannow from an admin command prompt. Do it several times if necessary. See… https://bobmckay.com/cloud-sass/solved-left-click-not-working-windows-10/ If you cannot right mouseclick for some reason, to open an admin command prompt, do this…in a command prompt do: powershell -Command “Start-Process cmd -Verb RunAs” From <https://bobmckay.com/cloud-sass/solved-left-click-not-working-windows-10/>$

Tuesday,
April 26, 2011

9:27 AM

Tuesday,
April 26, 2011

9:48 AM

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